A
System down emergency:
If you are experiencing
a system down or service-impacting emergency during
or after business hours, please call our Technical
Assistance Center directly at
1-888-249-4835. Emails
with pertinent information should be sent in addition
to calling us live.
A Non-Service impacting issue:
If you experience problems with a feature or are having
intermittent problems, contact your Service Agent first.
They may be able to quickly answer your question or
determine if the issue needs escalation to our TAC
center. |
